REFUNDS AND EXCHANGES
We ask that upon receiving your order you thoroughly inspect your items to confirm that all items are present and as shown in the final proof. If there are any discrepancies or concerns, please notify us within 72 hours of receiving your package. Any issues brought to our attention after the 72 hours has expired will limit the possibility of us addressing the matter at hand without incurring additional costs. We cannot be held responsible for delays on the part of the shipping company.
All sales are final! In the event that we make an error on our part we will either redo it or refund the respective portion.
DIGITAL FILE ORDERS: Due to the custom nature of your order, refunds cannot be made. However, we want every customer to be satisfied with their purchase. If you feel that the item was not as described, please contact us.
Any order cancelled after proof has been sent is subject to a $15 design fee. If you choose to cancel your order for any reason after receiving a proof, we will not be able to fully refund and will issue a refund less $15. If the order has reach pre-press already, no cancellations or changes will be permitted and no refund will be provided (about 24hours from approval). If you are non responsive to your proof, we will issue a refund less $15 design fee.
Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, damage may still occur while a package is in transit. Any and all costs incurred related to replacing items will be the responsibility of the client. We will do our best to receive a refund from the shipper to cover all or most of the replacement prints.
For approved damaged return product, you will receive an exact duplicate. No substitutions allowed.
BELOW IS FOR OUR DELUXE LINE ONLY
Orders can be fully refunded if given notice of cancellation within 48 hours of having placed the deposit. If an order is cancelled after 48 hours, the deposit will be forfeited. If an order is cancelled after already having entered the proofing process, a $75 restocking fee for materials already purchased will be charged in addition to forfeiting the deposit amount and/or previous payments. AFTER an approval has been given to print, unfortunately there are no refunds available due to the customized nature of our service.
We only create customized products personalized to each client. Returns and/or exchanges are not accepted due to the inability to re-purpose goods. As with all handmade and handcrafted pieces, variations may occur between each crafted item. We cannot guarantee that each item will be exactly identical. However, if for any reason you are not happy with your purchase, please contact us immediately so we may be able resolve any issues or concerns! In the event that we made an error on our part, we will either redo it or refund the respective portion.
Stock Items: Shipping/handling on returned merchandise is covered by the customer and is non-refundable. Upon returning an item to our us, please include a note including your order number, contact information, and indication of whether you would like an exchange or refund for your item.
If your received product does not match the final proof approved for print, we accept full responsibility and will reprint any and all necessary items free of charge. We cannot be held accountable for errors or misprints present in the final approved proof. With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly.
Ink swatch colors are approximate. Colors vary from one computer monitor to another. The ink color on your printed invitation may vary slightly from your computer screen. If you have a very specific color in mind, please provide us with a Pantone Swatch.
All of our deluxe invitations are created by hand, individually, therefore slight variations or glitches may occur. This is the nature of letterpress printing.
Disputes in regards to color variance between the printed product and the digital proof will not warrant an immediate refund. If the color dispute is due to incorrect printing of the final approved proof, we will reprint any and all necessary items free of charge!
If the order was printed correctly as shown in the final approved proof, any and all costs related to replacing needed items will be the sole responsibility of the client. We caution that color appearance can vary slightly from one monitor to the next. We also caution against viewing proofs on a tablet or mobile device. Due to these devices’ screen output limitations, colors can be greatly distorted from the actual appearance. Ink colors are matched as closely as possible to the corresponding paper swatches; however, some variance can still occur due to the complexities of print production. We suggest purchasing a sample invitation similar to that of your color scheme prior to placing an order to get a sense of the actual printed color verses only a digital reference.
RETURN TO SENDER
If an order is returned to Expressed In Prints for an incorrect address, then Expressed In Prints will reship the order at the expense of the purchaser.
If an order is returned due to an incorrect address and the purchaser does not pay for it to be reshipped, then the order will not be refunded. All custom orders are final sale.